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Desktop & Mobile Support Engineer Extraordinaire!

Summary

Hugo L. González
Do it right the first time.  It will save you time and effort in the long run.  And after you do it right the first time
I am a technology support professional with extensive experience in Apple Inc. systems.
My background also includes Windows and Linux systems.

I have successfully provided services to people with all levels of computer expertise.
My background has encompassed a wide range of industries including Higher Education, publishing, and advertising.

Specialties:
macOS | Mac OS X | Windows | Microsoft Office | Adobe Creative Cloud | Photoshop | InDesign | Adobe InCopy | Active Directory | Jamf Casper | Microsoft Exchange Outlook | Quark XPress | Font Management | Cisco VPN | Citrix | iPhones | Android

Timeline

  1. Client Support Associate, Tapestry Inc.
  2. Assisted in company wide emergency relocation

    December 14th, 2011

    Grand Hyatt Hotel and then

    Worldwide Plaza and then 

    125 Park Avenue

  3. -
    Computer Support Contractor, ALM Media, LLC
  4. -
    Assistant Technology Coordinator, Young & Rubicam Group
  5. -
    Senior Apple Support Engineer, Young & Rubicam
  6. -
    Senior Apple Engineer, IBM

Proudest Accomplishment

Provided tech support to company during emergency relocation.

Experience Highlights

  • Client Support Associate
    Tapestry, Inc.
  • Senior Customer Service Engineer
    Random House
  • Computer Support Contractor
    ALM Media, LLC
  • Assistant Technology Coordinator
    Young & Rubicam Group
  • Senior Apple Support Engineer
    Young & Rubicam
  • Senior Apple Engineer
    IBM

Education Highlights

  • Casper Certified Technician
    CCT
  • Casper Certified Administrator
    CCA
  • ACSP Apple Certified Support Professional
    ACSP
  • Apple Certified Macintosh Technician
    ACMT
  • Apple Certified Technology Coordinator
    ACTC

Causes

  • Information Privacy

Interests

  • OPEN SOURCE HARDWARE
    RASPBERRY PI, OPEN SOURCE ECOLOGY
  • Open Source Software
    OpenBSD, NetBSD, FreeBSD, Debian, REdHat, Raspbian, LIBRE OFFICE
  • Apple Systems
    Highlight Description
  • Information Security
    InfoSec

Skills

  • Macos & macintosh
    10
  • Android
    10
  • Jamf Casper
    10
  • Quark XPress
    10
  • Adobe Creative Suite
    10
  • Microsoft Office
    10
  • linux
    10
  • Windows
    10
  • ios
    10

Images

  • I'm disguised as Clark Kent! ;-)
    I'm disguised as Clark Kent! ;-)
  • I'm Superman! :-)
    I'm Superman! :-)
  • This is me! :-)
    This is me! :-)

Links

Location

New York City, NY, United States